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Tuesday, May 16, 2006
JIB inks agreement with leading call center
By Ben O. Tesiorna
THE Joji Ilagan-Bian (JIB) e-Academy inked an agreement with one of the top call centers in the country for a joint venture that would prove to be beneficial for both companies.
In the memorandum of agreement signed between Jojie Ilagan Bian and Advanced Contact Solutions (ACS) vice president for human resources Haydee Enriquez, the ACS agreed to help train instructors of the JIB e-Academy for their call center course.
JIB e-Academy in the meantime will allot about 70 percent of their students enrolled in the call center course to the ACS workforce.
ACS is one of the leading call center company in the Philippines operating four centers in Metro Manila and Luzon. It is also the first publicly-listed call center.
Organized in 1996, back when call center industry was virtually still unknown, ACS has only 438 seats in 2003. To date, ACS now has 4,800 seats with 4,300 workforce.
Enriquez said they need about 5,000 manpower by end of this year, thus their partnership with JIB e-Academy.
The call center industry is still the fastest growing industry in the country today with 114 call centers all over the country.
Full time employees in the call center industry are estimated to reach 112,000 today. The revenue generated from this industry last 2005 was $1.4 billion.
For Bisaya stories from Davao. Click here. (May 16, 2006 issue)
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