Tuesday, June 05, 2007 US-based call center offers 1T jobs here By Joy Romares-Sevilla
WHILE a few Manila-based call center companies have signified interest to expand their operations in Davao City, a multi-million foreign-based call center company will put up its branch in the city within six months, the regional office of the Department of Trade and Industry (DTI) reported.
Sutherland Global Services, a New York-based business process outsourcing (BPO) company, will offer at least 1,000 job opportunities for qualified applicants.
Trade Assistant Secretary Merly M. Cruz said talks between Sutherland and National Economic Research and Business Assistance Center (Nerbac), the call center executives have signified their interest to locate in the city.
"They have decided to have a branch here in Davao because they've seen the city's potentials. Among others, the city has already installed the necessary infrastructures for BPO's and a number of its graduates are highly-competent to become call center agents," Cruz said.
Cruz also cited that the Damosa IT (information technology) Park has already received an accreditation from the Philippine Economic Zone Authority (Peza), a development which makes Davao City more attractive to BPO investors.
Cruz said the entry of Sutherland will further boost the region's information and communications technology (ICT) industry.
Sutherland Global Services is a private-owned company with over 20 years of experience in the customer management space.
Since 1986, some of the world's most respected companies have depended on Sutherland to manage various aspects of their customer operations.
The company offers an end-to-end set of contact center and back-office outsourcing services that clients can choose to implement in either an integrated or stand alone manner.
