HUMAN resource is the least problem of Davao City when it comes to business process outsourcing (BPO), said the past chair of the committee on Information and Communications Technology (ICT) of the Davao City Chamber of Commerce and Industry Inc. (DCCCII).
"We do not have problem in human resources, we have lots of people here who can speak English and are articulate of the language, it's the least of our problem," Andrei Fournier said Wednesday.
Fournier said the availability of spaces for BPO is one of Davao's problems.
"The attitude of the people here should be re-oriented and businessmen should be more pro-active to attract more clients. We also need more government support," Fournier said, adding that businessmen in Davao City are too cautious, some of whom even preferred to put up a coffee shop than a BPO location.
"They think they can not generate income by setting up a call center," he said.
He, on the other hand, said there are some property owners in the city who are interested to establish IT parks for the BPO industry. However, Fournier said that negotiations are still underway to realize this perspective.
"There are four IT parks coming, but these are still in the drawing board," he said.
Fournier added that as long as there is recession happening in the United States, there would mean an opportunity for the Philippines to entertain more BPO locators.
"There is about 150 percent increase in human resources for the BPO industry here in Davao since last year. For less than a year, there are about 500 to 600 seats added," he said, adding that the significant increase can be attributed to the coming of huge IT companies in the city such as the Global Connect, Sutherland, and the Western Wats. (JGRS)
