Friday, July 25, 2008 Tesda: Call center agent tops BPO's skills demand By Joy Romares-Sevilla
IN RESPONSE to industry requirements, the Technical Education and Skills Development Authority (Tesda) has identified the highly critical skills demand based on the labor market intelligence (LMI) report being prepared by the agency.
In a report released by the Tesda-Southern Mindanao on Wednesday, the highly critical skills demand from 2006 to 2010 are call center agent, medical transcriptionist, legal transcriptionist, animator, and software developer for the BPO industry; spa therapist, massage therapist, and pinoy hilot for the medical tourism; biomedical equipment technician for the health; butcher for the agribusiness sector; and ground equipment operator and aviation mechanic for the aviation industry.
The data showed that among these skills, call center agent is the most highly critical skills demand with 735,500, followed by software developer with 122,100.
It can also be observed that the most in demand skills fell under the BPO industry with about 962,259. The total highly critical skills demand from the five sectors, on the other hand, totaled 996,504.
Tesda-Southern Mindanao said one of the most crucial concerns of the technical and vocational education training (TVET) sector today is the appropriate development of Filipino human resources capable of responding to the challenges of global and domestic market.
To address this, the Mindanao TVET association has recognized the urgency to take appropriate steps by organizing a conference -- the 7th Mindanao TVET Human Resource Skills Development, which will serve a venue to review and understand the overall effect of globalization on economic competitiveness and educational system as they affect individuals, corporations, and policy makers in Mindanao.
The conference will be held at the Royal Mandaya Hotel on August 6 to 8.
