Wednesday, August 27, 2008 More call center companies seen to expand By Joy Romares-Sevilla
NICASIO Angelo Agustin, regional director of the National Economic Development Authority (Neda), said as long as there is a recession in the US, call center companies would likely expand operations in countries like the Philippines where there is cheaper operational cost, not to mention untapped talents.
"The expansion of call centers is expected to continue despite the peso appreciation because of high global demand and availability of skilled and relatively cheaper human resources," Agustin said.
Meanwhile, those who took up finishing course for call center agents topped the number of graduates in the Technical Educational and Skills Development Authority (Tesda) accredited training programs in the first quarter of the year.
The administrative records of the Department of Labor and Employment (Dole) showed that the number of graduates in the finishing course for call center agents reached to 1,582 for in first quarter of 2008, followed by security services with 1,537 graduates, shielded metal arc welding with 1,469 graduates, and PC operations with over a thousand graduates.
Call center agents remained to be the most in-demand job today. In fact, it was on top among the ten various occupations posted by different employers in the Phil-Jobnet during the period.
Other courses with relatively large number of graduates were in dressmaking, conversational and survival English, caregiving, computer secretarial, and reflexology.
