Saturday, July 01, 2006
Convergys pursues service center expansion in Asia Pacific
CONVERGYS Corporation has announced the continued extension of its Human Resources Business Process Outsourcing (HR BPO) business in the Asia Pacific region.
Convergys has added to its global HR BPO capacity by opening new or expanding existing service centers in Kuala Lumpur, Malaysia; Bangalore, India; Dalian, China; and Singapore. The service centers provide high quality, world-class HR business process outsourcing (BPO) services to more than 150 global and regional Convergys clients.
"Asia Pacific has garnered a strong reputation as an off-shoring location of choice and having these service centers is an important step in the expansion of Convergys' presence in this rapidly growing market," said Nalin Singh, vice president and managing director of Asia Pacific operations for Convergys. "As part of our strategic expansion efforts, we operate in high-tech locations with a highly skilled talent pool to grow our client base and meet the needs of our clients. Convergys is committed to the Asia Pacific region and we are leveraging the local expertise of our service centers to benefit our clients worldwide," Singh added.
Convergys' Asia Pacific service centers provide a broad scope of HR BPO services such as benefits and leave administration, learning and performance management, recruiting and staffing administration, and payroll administration for clients from multiple industries including finance and retail. The service centers add to Convergys' existing Asia Pacific presence, which includes 16 offices and over 17,500 employees, and provides the needed infrastructure for the continued growth of HR BPO services in the region.
Convergys also recently announced the opening of its Budapest, Hungary, service center, bringing the total of Convergys' HR BPO service centers to 12 worldwide.
Convergys is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the Standard and Poor's 500 and a Fortune Most Admired Company. Based in Cincinnati in Ohio, USA, Convergys has more than 65,000 employees in 74 customer contact centers, three data centers, and other facilities in the US, Canada, Latin America, Europe, the Middle East, and Asia. For more information, visit www.convergys.com. (Press release)
(July 1, 2006 issue)
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