Thursday, August 16, 2007 Convergys to open facility in Bacolod
CONVERGYS Corporation has announced that it will expand operations in the Philippines with a new integrated contact center in Bacolod City, capital of Negros Occidental province.
Construction has already started on the new build-to-suit facility located in the San Antonio Park Square. Under current construction schedules, the new state-of-the-art contact center, encompassing more than 300 square meters with room for expansion, is expected to be operational by late first quarter of 2008. The new Convergys facility will have up to 500 new employees. With this new facility, Convergys will have nine of the largest, multi-client, US-company-owned contact centers in the Philippines.
Once operational, the new Bacolod City facility will provide both general support and advanced technical help desk services to a variety of Convergys clients via traditional voice calling, e-mail, and Web chat as well as "back office" application and document processing.
"Convergys offers its clients a choice of options where their outsourced customer care operations can be located. These locations are selected on many criteria including the availability and quality of the potential employee pool. I am proud that the Philippines offers an exceptionally motivated workforce of highly-dedicated, well-educated, English-speaking professionals and the infrastructure needed to deliver world-class customer care," said Marife Zamora, Convergys country manager for the Philippines.
"As the global leader in delivering a superior customer care experience, Convergys strives to meet the needs of our existing and future clients wherever that may take us in the world," said Clint Streit, President of Customer Care at Convergys. "We also strive for an employee base comprised of the best minds and talents and have created a competitive advantage by harnessing the individual strengths of peoples and cultures around the world. With the new facility in Bacolod City, we will continue to tap the tremendous pool of resources available in the Philippines as our company continues to grow," he added.
The new Bacolod City contact center is designed to support superior customer experience for Convergys clients. The facility will encompass the contact center, administration, recruitment and training rooms, advanced language laboratory, cafeteria, etc. The Convergys facility will be outfitted to international standards with ergonomically designed furniture for contact center work, state-of-art generators, and backup contingency systems.
The new contact center in Bacolod City will be closely integrated into Convergys' "Global Assurance Network." This gives Convergys control of its end-to-end operations and processes, just as the company has in North America, Europe, and in India, and assures 100 percent redundancy and flexibility for our clients.
Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the Standard and Poor's 500 and a Fortune Most Admired Company. Based in Cincinnati, Ohio in the US, Convergys has approximately 75,000 employees in 77 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com. (Sunnex)
