Wednesday, April 16, 2008 ePLDT call center to service US, Canadian clients
ePLDT Ventus, solutions provider for offshore call center outsourcing, has forged a contract with US-based Ingran Micro Inc. to provide call center support services for its Canadian and American clients.
“We are very pleased with this accomplishment of ePLDT Ventus and are very grateful to Ingram Micro for recognizing the capabilities of ePLDT Ventus in delivering consistent service quality results in fulfill Ingram Micro’s customer service requirements,” said Ray Espinosa, president of ePLDT.
A wholly-owned subsidiary of ePLDT, Inc., ePLDT Ventus has been servicing Ingram Micro’s US and Canada customers since 2003, particularly for inbound sales order processing, B2B account management, cross sales, call routing, as well as customer support and inquiries.
“At ePLDT Ventus, building long-standing, fruitful partnerships with our clients is one of our key business tenets,” added Ventus president Helen Marquez.
“Over the last five years, we have successfully built a strong relationship with Ingram Micro. Years of working with them give us the confidence that we can do more for them and their existing pool of clients in this new endeavor,” she added.
ePLDT Ventus will be ready to offer the same set of cost efficient services to Ingram Micro’s clients, such as inbound customer care, inbound technical support, inbound and outbound sales, as well as back office processing.
"ePLDT's outsourcing service delivery capabilities, combined with Ingram Micro's industry leading experience in the IT (information technology) space, enables Ingram Micro's customers to utilize offshore call center solutions with confidence that they will receive Ingram Micro's high standards for customer service. We are pleased to expand our relationship with ePLDT, as they have provided over the past several years, best in class service that our customers expect with Ingram Micro in North America," said Richard Donohue, vice president of Strategic Development and Execution.
Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics services, technical support, financial services, and product aggregation and distribution.
The company serves more than 150 countries and is the only global broad-based IT distributor with operations in Asia.
ePLDT Ventus has seven call centers consisting of 6,300 call center workstations that provide outsource customer service solutions to clients from the US, Canada, the United Kingdom, and the Philippines.
It is a wholly-owned subsidiary of ePLDT, Inc., the 100 percent-owned information and communication technology subsidiary of the Philippine Long Distance Telephone Company (PLDTC). (MSN/Sunnex)
