Wednesday, August 15, 2007
Convergys to open facility in Bacolod (7 p.m.)
MANILA –- Convergys Corporation has announced it will expand operations in the Philippines with a new integrated contact center in Bacolod City, capital of Negros Occidental province.
Construction has already started on the new build-to-suit facility that is located in the San Antonio Park Square.
Under current construction schedules, the new state-of-the-art contact center, encompassing more than 300 square meters with room for expansion, is expected to be operational by late first quarter of 2008.
The new Convergys facility will have up to 500 new employees. With this new facility, Convergys will have nine of the largest, multi-client, US-company-owned contact centers in the Philippines.
Once operational, the new Bacolod City facility will provide both general support and advanced technical help desk services to a variety of Convergys clients via traditional voice calling, e-mail, and Web chat as well as "back office" application and document processing. (Sunnex)
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