Wednesday, January 10, 2007 Clark call center firms unite v. poaching workers
CLARK ECOZONE -- Major players in the Business Process Outsourcing (MPO) and call center industries in the Clark Special Economic Zone (CSEZ) signed a memorandum of understanding (MOU) for responsible recruitment and manpower development as part of the firms' efforts to avoid pirating of workers.
The signing of the MOU was undertaken by representatives of the Sutherland Global Services (SGS), Cyber City Teleservices (CCT), and America On Line (AOL) Member Services.
The event, witnessed by Clark Development Corporation (CDC) executive vice president Philip Panlilio and Clark Investors and Locators Association (Cila) president Frankie Villanueva, was held during the formal inauguration of the Sutherland Global Services Philippines (SGSP) recently.
SGS chief operating officer KS Kumar said he respects the operations of other similar firms in the Clark ecozone, stressing its own training courseware and modules for their possible employees to fit the firm's need for their operations in Clark.
SGS is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Customer Management and Back-office services for Global 1000 clients. Having started operations in 1986 in Rochester, New York, SGS now employs over 15,000 professionals offering right-shored, blended services from its 18 delivery centers in India, the US, the Philippines, Canada, and Mexico.
By integrating highly trained people with state-of-the-art technology and proven business methodologies, SGS collaborates with clients to help them excel in their industry and maximize their customer lifetime value.
The company is servicing leading US based multinationals, TV stations, infomercials, world-renowned brand name catalogers, health care and financial services. It provides 7x24 customer service, with American and Filipino management on staff, and handles for its customers over US$30,000,000 per month in retail transaction value.
CDC president Levy Laus said the agreement in Clark "against poaching" was to promote call center tradition inside the ecozone and work harmoniously with them.
