Sunday, April 27, 2008 TeleTech wins second Peza 'Outstanding Employer' award By Albert B. Lacanlale
CITY OF SAN FERNANDO -- Pampanga's newest player in the business process outsourcing (BPO), TeleTech, has bagged is second Philippine Economic Zone Authority (Peza) "Outstanding Employer" of the year award in conferment rites held recently.
The country's largest BPO firm, Teletech won the same award last year.
The Peza award is given to a locator, who generates the most number of jobs, holds high regards for the welfare of workers and continually maintains harmony between labor and management.
It is given based on three major criteria: size and stability of the company, commitment to the welfare of employees, and contribution to the Philippines.
TeleTech is one of the largest and most geographically diverse global providers of BPO solutions.
It has a 25-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies.
In terms of size, TeleTech is now the country's largest BPO company, with an employee base of more than 16,000 -- and counting - spread across 12 delivery sites nationwide.
It is now expanding its operation in Pampanga through its facilities located at the SM City Pampanga here.
"Beyond the size, our singular focus on employee welfare -- exemplified by our world-class facilities, fun working environment, and exceptional career development program -- distinguishes TeleTech from the rest," Maulik Parekh, TeleTech's general manager and senior vice president for Asia, said in a statement.
Through its upgrade program, TeleTech gives its employees a chance to get MBA degrees even as they work and earn for their families.
The company's Leadership Excellence and Achievement Program (Leap), on the other hand, equips employees with leadership and management skills necessary for their journey up the BPO ladder.
"We want TeleTech to be a launch pad for our employees to realize their professional and financial dreams. The best part about working in TeleTech is the fact that if you have a desire to excel and a will to succeed, you could climb up the corporate ladder very quickly," Parekh said.
The company also cares enough for its employees that instead of making them leave their homes to pursue their careers, TeleTech brings the jobs to them, establishing delivery centers in areas where few BPO companies dare to go. In fact, nine of its 12 existing delivery centers are located outside Metro Manila.
Early this year, TeleTech also won the Regional Outsourcing and Offshoring (O&O) Excellence Award presented by the Department of Trade and Industry (DTI).
The award was given to the company for its immense contribution in the development of "next wave" cities.
Aside from providing jobs to thousands of Filipinos nationwide, TeleTech is also a big contributor to the Philippine economy along with its promotion of the country as the BPO destination of choice.
Parekh said TeleTech would continue to work hand in hand with the government in promoting the country as the next frontier of growth in the BPO sector, as well as in ensuring that the Philippines will continue to churn out the best and the brightest BPO personnel in the world.
