Tuesday, September 25, 2007 City assessor cited for public service delivery
THE City Assessor’s Office under Erwin Bernardo has been recognized for “displaying competency in frontline service delivery through a team of staff who is committed to provide conscientious, professional and quality service to the public.”
The recognition is in line with the Civil Service Commission’s (CSC) Public Service Delivery Audit/Assistance (Pasada) program and is part of the celebration of the 107th Philippine Civil Service Anniversary this month of September.
Mayor Celso Lobregat conferred the certificate of recognition to Bernardo during the flag raising ceremony of City Government employees in front of City Hall Monday morning.
Lobregat hoped that the honor bestowed on the City Assessor’s Office would serve as inspiration for other departments and their employees to be more efficient and effective public servants.
The City Assessor’s Office has been cited for “significantly encouraging the promotion of quality public service towards rebuilding a culture of excellence in the pursuit of a common goal while fostering teamwork through effective frontline service delivery.”
The City Government has also cited Bernardo’s office for “successfully breeding a new service culture within the City Government of Zamboanga,” that earned for the department the meritorious “CSC Certificate of Recognition through the Pasada program.
Pasada is an offshoot of the CSC’s Mamamayan Muna hindi Mamaya na! program, launched to address the concerns of the citizenry as they transact business with government agencies. It is the commission’s “proactive mechanism installed to address the problems wrought by inefficiency at the government’s first line of contact with the citizenry.”
Pasada provides a mechanism through which the performance of government frontline services can be systematically checked and evaluated. It operates by tapping a pool of volunteers or public service monitors to check and test out pubic services.
The program highlights best practices, ideal systems and tested solutions that made possible improved service delivery. (Sheila E. Covarrubias)
