THE President’s hotline 8888 for receiving public complaints and emergency calls is raring to accept more calls from the public.
Cabinet Assistant Secretary and Deputy Executive Director Jonas George Soriano of Performance and Project Management Office revealed the national hotline receives an average call of 300 to 2,000 calls in a week but they need more people to start complaining and reacting if they do not get the appropriate services from government officials.
“We’d like to increase that. Whether the government is local or national, we encourage you to complain immediately. And the easiest way is to dial 8888 that’s being housed at the Civil Service Commission,” he said.
Soriano added the complaints received are reported daily to the President and then referred to specific agencies to take actions based on their grievances.
“The only way to make sure officials work is for people to complain, and do not settle for nothing less than the best, do not settle for people that don’t smile because you are paying for us, we are supposed to serve you,” he emphasized.
Moreover, Soriano confirmed Malcañang will soon establish a Presidential Action Center to receive all complaints from the public.
“You can talk about anything or requests. The important thing is we need things that you want actions to be done, so you have to inform us because the government cannot be everywhere.
In August, the administration launched the hotline dedicated to complaints against fixers, non performing officials and poor government services.
“Our office will process all calls. The agency concerned has to do something about it and you may track your complaint through a tracking number just like how call centers resolve issues through phone,” Soriano said.
Soriano expressed one way towards development is good communication from the government and the grassroots and not just the urban centered conceptualizations of progress.
The cabinet assistant secretary was in Benguet last week during the 6th National Conference of Association Development Communication Educators and Practitioners Philippines Inc. (ADCEP) at the Benguet State University.