THE Mactan - Cebu International Airport (MCIA) has opened to the public a new centralized security check, which aims to improve passenger congestion at the final check-in counters of both domestic and international areas.
In a press statement sent yesterday, GMR-Megawide Cebu Airport Corp. (GMCAC) said the company has invested in the creation of the centralized security check, including brand new immigration counters and self-service kiosks to improve the over-all ambience and customer experience at the airport.
The centralized security check features four x-ray machines that can be used interchangeably, thus doubling the capacity.
“The centralized security check, complete with new immigration counters will further boost our guests’ experience by providing a seamless movement at the final check-in counters,” said Andrew Acquaah-Harrison, GMCAC chief executive advisor.
GMCAC’s two new immigration counters has four provisions each. These will temporarily be located next to the x-ray machines at the centralized security check, which will eventually be relocated to this permanent place near the proposed innovative retail areas at the international boarding gates.
GMCAC is planning to add one more immigration counter and install a call system in these counters to alert an immigration officer that he or she is ready for processing of the next passenger, Harrison said.
Likewise, GMCAC will install by next week nine self-service kiosks. Five will be located at the domestic check-in area and four at the international check-in.
These kiosks hold a computer terminal that allows guests to pre-check in, without queueing at the airline counters. Simultaneously, a bag drop-off counter will be provided.
“All these new developments we have incorporated at the airport are in line with the company’s vision of making Mactan-Cebu International Airport a customer friendly and efficient gateway to their destination,” Harrison said.