THE Corazon Locsin Montelibano Memorial Regional Hospital (CLMMRH) in Bacolod City has been granted the International Standard Organization (ISO) Medical Residency Training Certification.

The certification was given to Dr. Julius Drilon, chief of hospital, in rites held at the Reodica Hall witnessed by Department of Health Assistant Secretary Gerardo Bayugo, Western Visayas Regional Director Paz Corrales, Philippine Health Insurance Regional Manager Paul Obordo, among others.

Drilon said this is the second ISO certification attained by the regional hospital.

Bayugo said the second ISO certification is an indication that the hospital provides quality patient care and quality training to aspiring health practitioners and workers.

"I congratulate Corazon Locsin for this feat. This means better service.There are 37 DOH subsidized hospitals out of the 70 which are already ISO certified. Gradually, there will be an improvement with the way they do their services. There will be efficiency in the operation and the attitude of the health care practitioners and workers will be improved," the DOH official said.

He added: “Before, the mindset or the orientation was different but now, they will consider complaints as an opportunity to improve. If the complaints against the hospital personnel are proven to be true and correct, we will do some corrective measures and set up an honest-to-goodness feedback mechanism.”

For almost two years, the regional hospital has implemented quality management, he noted.

In fact, CLMMRH has reaped the result of their efforts as it was among the top 20 hospitals with highest PhilHealth reimbursement, Bayugo said.

“Patients who are confined at the hospital are happy because they are treated as paying patients where they can demand for better service. And likewise the doctors and nurses who attend to these patients because they too get paid well with the medical services they rendered," he said.

For his part, Drilon said, “The hospital services and facilities have leveled up. All we wanted is world-class medical services. There are rooms (for improvement). We want to standardize the training program for doctors as we will be producing quality doctors.”

“All the complaints will now be used as a tool to improve our services and our medical practitioners and personnel,” he added.

Moreover, Drilon said the West Tower building will be opened by mid August, and the regional hospital will continuously hire additional 834 people.