BUSINESES engaged in providing the Filipino hospitality in Davao City have continued to equip their employees with skills and expertise considered essential in its mission to satisfy clients.
This initiative obviously puts tourism players on a higher level by providing global standards in terms of extending quality products and services in the city’s growing and thriving hospitality industry touted as a major economic driver in the region.
For one, the Waterfront Insular Hotel has been actively involved in this as it continues to strengthen service quality by enhancing the competitive edge of their human resources and keeping abreast of the industry trends.
Two of the hotel’s top employees, Jennifer Romero and Cheerbie Bantay, recently received international certifications from the leader in hospitality education and training, the American Hotel and Lodging Educational Institute or AHLEI after they have successfully completed and passed the examinations. This also signifies their compliance with global standards as Certified Hospitality Sales Professional and Certified Hospitality Department Trainer.
Waterfront Insular Hotel Davao manager Bryan Yves Lasala is proud of this achievement as the two hotel professionals joined 13 others from Waterfront Hotels and Casinos nationwide. The Gatchalian-controlled chain operates modern hotels and casinos in Davao, Cebu and Manila.
“Peers who are well-trained with the highest level of standards are essential in providing utmost Filipino hospitality towards total guest satisfaction which is the core vision of the Waterfront group,” Lasala has noted.
The AHLEI offers extensive trainings and certifications to hoteliers to enhance their learning experience in the hospitality industry. The institute certifies hospitality professionals in all facets through year-round examinations and is globally recognized with about 15,000 member associations worldwide.