UBIQUITY Global Services, a business process outsourcing (BPO) company with headquarters in New York, attributed its site expansion at the Negros First Cyber Centre (NFCC) in Bacolod City to the availability of quality local talent pool.
Ubiquity president and chief executive officer Matthew Nyren, who led the Bacolod Site Expansion Inauguration Ceremony on March 19, said the company has established itself as a fast-growing BPO organization operating in six countries, including the Philippines.
Specializing in financial technology services, Nyren told SunStar Bacolod that one consideration in expanding their operation in the city is having outstanding customer service orientation.
"We are dealing with complicated questions especially relating to individual financial situations thus, we require highly-talented, very engaging and individuals with great level of expertise," he said, adding that Ubiquity was able to find these talents in Bacolod.
Ubiquity started its operation at the NFCC in 2014 with only 50 employees. In a span of four years, its site has grown with at least 1,350 team members.
It is the first, and now the biggest, locator at the Provincial Government-run facility.
Of about 10,000 square meters total leasable BPO space at the NFCC, Ubiquity now occupies 3,000 square meters or 40 percent of the available space.
From housing 800 seats in its Phase 1 and 2 locations, the company has expanded to Phase 3 that houses an additional 330 seats.
It can accommodate a total of 1,130 production seats supporting the site's growing workforce and clients, the company said.
Nyren said they are looking at further expanding their operation in Bacolod as well as in their other site at Bonifacio Global City in Taguig City.
He said expansion is really possible as long as they continue to deliver the same level of expertise and drive the same level of customer satisfaction.
"The success that we have been able to achieve for clients here in Bacolod City has allowed us for this significant expansion," Nyren said, adding that "we are expecting to grow even beyond the number in the next 12 and
18 months."
Bacolod-Negros Occidental Federation for Information and Communications Technology (BNEFIT) executive director Jocelle Batapa-Sigue, who was also present at the inauguration rites, said they are happy with the third expansion of Ubiquity.
Batapa-Sigue said that based on the standard multiplier of the BPO industry, the firm has already created more than 5,000 direct and indirect jobs for Bacolod in just four years with 100 percent increase annually.
"This is a very significant development," she said, adding that Ubiquity officials validated the fact that Bacolod City has all it takes to become the number one city outside of the urban centers in the Philippines.