Editorial: Monopoly

THE dominance of ride-hailing services provider in the country has somehow eased the life of commuters.

However, when US-based Uber Technologies ceased its operations in Southeast Asia, it gives way to its competition, Grab, to monopolize the region.

Last March, Grab announced that it will absorb the operations of Uber in the Southeast Asian market including the Philippines.

In the country, Uber users were the first ones to react following the development as they reckoned their preferred provider is cheaper and have kinder drivers.

Recently, Grab drew flak online after netizens shared their horrible experiences with their drivers.

They narrated accounts how these erring drivers refused to pick up passengers or have asked for additional charges on top of the supposed fare.

With this, the Land Transportation Franchising and Regulatory Board (LTFRB) have summoned Grab over its drivers' supposed cancellation of rides.

Due to the mounting complaints of its unruly drivers, Grab Philippines, in a statement Monday, sanctioned at least 500 partner-drivers.

This is to further intensify their crackdown on erring drivers.

The company through country head Brian Cu stressed they will continue to impose a sanction on these drivers, like suspension or a complete ban from the platform.

The ride-hailing provider will also sanction passengers with reported complaints.

It’s just right, as passengers also need to do their part so we can demand a more responsible service from Grab.

As Grab continues to dominate the market, we expect more drivers will be more discipline in the coming days. It’s just sad as there are really kind drivers who go an extra mile for their passengers.

We trust Grab that they will continue to improve their services and commitment to the riding public. Otherwise, we need another competitor in the market.

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