STARTING Sept. 26, the Visayan Electric Company (Veco) will be fully reliant on third party agents (TPA) for its bills payments.
All of its service centers in Metro Cebu, including the newest branch at J Centre Mall in Mandaue City, which formally opened yesterday, will accept all transactions except payments, said Anton Mari Perdices, Veco senior vice president and chief operations officer.
Perdices also announced yesterday that they are closing the service center in SM City Cebu effective Sept. 25.
He encouraged Veco customers to go through Veco’s over 500 TPAs spread across Metro Cebu when paying their electric bills.
Veco’s authorized collection partners are Bayad Center, ECPay, 2GO, MLhuillier, SaveMore branches, Cebuana Lhuillier, SM Business Services, SM Department Stores, and SM Hypermarket.
Customers can also pay through banks like BDO, Bank of Commerce, RCBC, UnionBank and Metrobank or through Veco’s authorized ATM and online sites like BancNet, UnionBank, and Metrobank. They may also enroll through auto debit/credit arrangements through Citibank and UnionBank.
Perdices said they are changing the way Veco transacts business to customers to help decongest traffic in the metropolis.
“Eventually, people will be more comfortable (paying through TPAs and online). There should be no reason why you should be waiting in line for 30 minutes to pay your bill...with all the solutions we have,” he said.
Veco stressed that payment done through TPAs doesn’t require service fees and observes same-day posting. Veco’s TPAs also accept full, partial and red bill payments.
Veco’s newest service center at J Centre Mall is meant to give customers in Mandaue City easy access to the firm’s services such as new applications, reconnections, bills deposits, complaints, and account updates.
Perdices said their presence at J Center Mall is mutually beneficial to the mall, as it will improve foot traffic.
Veco’s other service centers are in Banawa in Cebu City, Talisay City, and SM Consolacion (managed by a TPA). (KOC)