DAVAO Central 911 chief Emmanuel Jaldon told the public to get their phones reconfigured or replaced by their respective telecommunication companies if they could not directly contact 911.
Jaldon, in his Facebook post on October 6, said it is the fault of the Public Safety Answering Point (PSAP), the call center responsible for answering 911 calls, adding that there are some telecommunication companies that did not configure the cellular phones they sell to call 911.
"Some telcos sales outlets are selling cellphones that are not configured to call 911. If you experience dialing for emergency and you heard a voice prompt asking you to dial 117, that means your phone is not configured to call 911," Jaldon said.
Jaldon made the statement after some callers complained that they could not contact 911 for emergency assistance.
He clarified though that "this is not a Davao City 911 PSAP issue," saying Central 911 is also interconnected with telecommunication firms, such as the Philippine Long Distance Telephone Company, Bayantel, Globe, Smart, and Sun Cellular.
From January to June 2017, Central 911 received a total of 24,062 emergency calls, 16,247 calls or 67.52 percent were responded, while the remaining 32.48 percent were not catered, cancelled, or referred to other agencies.
Calls were broken down to medical emergencies (8,019), law enforcement incidents (7,676), search and rescue (283), fire auxiliary services (154) and K9 services (115). (SunStar Davao)