CLARK FREEPORT -- The Cebu Pacific Air (CEB) has warned the public to take extra precautions and verify flight details and other ancillary services directly with the airline if bookings were made through Online Travel Agents (OTAs) such as Skiddoo and Traveloka.
The airline stated that since these OTAs have neither authority from nor permission to transact in behalf of CEB, any flight bookings or reservations made by or through them might not be reflected in Cebu Pacific's booking reservation system.
Requests for ancillary services such as meals, seat selection and baggage allowance might not also be reflected in the Cebu Pacific booking system since OTAs are not synced to that of the airline, the carrier management added.
Since the OTAs are not linked to the Cebu Pacific booking system, the airline stated that it does not have the contact details, which are important for the airline to relay information, in case there are flight changes.
“We urge the travelling public to double-check bookings made with OTAs to avoid any inconvenience. Whenever possible, we encourage travellers to book flights only via the official Cebu Pacific website, cebupacificair.com; through the CEB Mobile App; or through the reservation hotlines (+632) 702-0888 or (+6332) 230-8888. The travelling public may also transact with legitimate sales agents to book flights and ancillary services with Cebu Pacific,” CEB said.
“We will also provide updates on the latest seat sales and promos on our official social media pages: Facebook.com/CebuPacificAir and Twitter.com/CebuPacificAir,” CEB added.