ALL Philippine Airlines (PAL) flights to and from Osaka Kansai (Japan) were cancelled Tuesday, September 4, 2018, as strong wind and heavy rains from Super Typhoon Jebi caused the temporary closure of Kansai International Airport, which has been affected by flooding.
Land transport to Kansai Airport from Osaka City has also been disrupted after a tanker ship was blown by strong winds and hit the connecting bridge. The PAL is still awaiting updates on when the Kansai Airport will be re-opened to accept flights.
The airlines will update passengers on the status of the regular and/or replacement flights originally scheduled for Tuesday that have now been cancelled.
Passengers of cancelled flights will be rebooked on the next available flights or replacement flights, if any; or may choose to be rerouted via other suitable airports in Japan. They will be notified via email, telephone call and/or text message.
Passengers who booked through travel agents are advised to check with them on their new flight schedules, as not all travel agents have given PAL the contact details of their client passengers.
Those who wish to be rebooked/rerouted or avail of a refund, may call the PAL hotline 855 8888 or visit the nearest PAL ticketing office or partner travel agent.
Passengers may rebook/reroute/refund within 30 days from original flight date without any rebooking fee. While rebooking, rerouting and refund fees are waived, a fare difference is collected when a passenger rebooks on a higher cabin class (for example, from economy class to premium economy; or from economy to business class, etc.).
For the latest information/update, visit the official PAL Facebook page at www.facebook.com/flypal or the PAL website at www.philippineairlines.com. (PR)