CLARK FREEPORT -- Clark International Airport Corporation (CIAC) passed the stage 1 audit of the International Standard Organization Certification (ISO-9001:2008).
The corporation has applied for an ISO certification in a bid to meet the worldwide industrial and commercial standards.
In his letter to CIAC Corporate Planning Manager Darwin Cunanan dated January 27, 2010, Tristan Arwen G. Loveres, chief operating officer of the TUV Rheinland Philippines Incorporated, said that CIAC passed the audit conducted on December 21, 2009.
Cunanan said the initial stage of the ISO audit involves General and Documentation Requirements, Management Commitment, Customer Focus, Quality Policy and Planning.
TUV Rheinland Philippines Inc. is the certifying body of CIAC’s bid to be at par with the worldwide industrial and commercial standards to improve services in airport operations.
CIAC is the operating arm of the Diosdado Macapagal International Airport (DMIA) that is now bustling with international and domestic flights.
Loveres also said that CIAC will undergo Stage 2 Audit on February 10, 2010.
CIAC Vice President for Operations Romeo N. Dyoco Jr. said the move will pave the way to meet with international industrial and commercial standards.
With this, he said CIAC will be able to upgrade quality services to international travelers and passengers using the DMIA.
The ISO program for DMIA started in January 2009 with the involvement of airlines and government support service such as the Philippine Tourism Authority (PTA), Philippine Overseas Employment Administration (POEA), Philippine National Police Aviation Security Group (PNP-ASG), Bureau of Immigration (BI), Bureau of Customs (BOC), Bureau of Quarantine, Department of Health (DOH), Bureau of Fisheries and Aquatic Resources (Bfar), Bureau of Plants and Animal Industry, Asiana Airlines, Air Asia Berhad, Tiger Airways, Cebu Pacific Air, Miascor, and Clark Airport Support Services.
Other CIAC support services in the ISO program includes Airport Operations Department, Emergency Services and Aviation Security Department, Airport Office, Finance Department, Human Resource Department, Corporate Planning Department MIS IT Department, Property and General Services Department and Engineering Maintenance Department.
Dyoco said the scope of the ISO 9001:2008 involves Passenger Facilitation where it aims to deliver a better quality services to international travelers and passengers at DMIA, which is bustling with international and domestic flights being provided by international and local air carriers. (RGN)