Online consumer group assails Internet firm's slow connection

ANGELES CITY -- An online consumer group has assailed what they claim as the alleged slow internet connection of Converge IT Solutions which provides services in Clark Freeport, this city, Mabalacat City and other parts of Pampanga.

The consumer group aired their dismay against Converge which claims to be the fastest growing fiber internet and digital consumer-centric services provider in the country.

The Interim Board, in a statement after the Converge Consumer Caucus last October 4, said that “it is now time to organize and act to protect consumers' welfare against Converge."

"You don’t normally experience online video calls cutting out from a signal fluctuation. You don’t normally watch your favorite on-demand shows through a slideshow of slow pixels because your internet connection was weak that day. You don’t normally allot hours just to download documents through mail. You don’t normally expect your 20mbps fiber-optic plan to only squeeze out one Mbps some weeks and five Mbps the other weeks,” the group said.

“The only fast, reliable, and high-speed things to expect nowadays are the complaints. Today, the kindness and patience had reached its toll,” the group added.

SunStar Pampanga tried to reach Converge officials at press time but no official statement has yet been released about the issue.

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