DRIVING employee engagement by creating a caring company culture that fosters high performance, ensures customer satisfaction, and contributes to top and bottom-line growth led both Aon Best Employers Program Awards and the Asia Corporate Excellence & Sustainability Awards (Aces) to recognize Telus International Philippines as one of the Best Employers in the Philippines and in Asia for 2018.
The Aon Best Employers program evaluates employee opinions to measure engagement, leadership, performance culture and employer brand. With almost 20 years of experience in best employer studies across the world, and backed by more than 40 years of experience in employee research, the Aon Best Employers program compares organizations to identify those that excel in creating a competitive advantage through their people engagement and become employers of choice.
Meanwhile, Aces Awards recognizes successful companies and individuals in Asia across two main domains: leadership and corporate social responsibility. Their Top Workplaces in Asia award is presented to companies that commit to a people centric approach and demonstrate strong focus on employee empowerment and enrichment.
Both organizations recognize services and achievements of national and international businesses of all sizes for their successful commitment to their employees, which in turn result to the continued success and growth for their organizations.
Unlike most companies, employee engagement at Telus International Philippines is not solely delegated to the Human Resources team. At Telus International Philippines, everyone is responsible for team member engagement -- from senior executives to team leaders and all team members. The company's programs, processes and new initiatives are continuously improved based on honest feedback from their team members, which the company regularly and systematically aggregates. The results of this feedback are consistently reported and plans of action are geared toward addressing identified areas for improvement and best practices to maintain optimum employee performance.
"We believe our team members are our competitive advantage, and we do our best to create an inclusive working environment where they feel valued and recognized. This is the culture of caring that we are known for. Seeing our team members strive to deliver more than is expected of them, to hear them say great things about the company, and to know that they stay longer with us is a testament to how our culture value chain can fuel their passion for amazing client service," said Carlos Giammattei, Telus International Philippines Director for Brand, Marketing, and Culture.
Another vital factor that Giammattei noted which contributes to Telus International Philippines' high team member engagement is the company's ability to integrate their values of embracing change, initiating opportunities, having a passion for growth, promoting spirited teamwork and having the courage to innovate with their team members' personal values.
Diversity and inclusiveness among the workforce was also something that Telus International Philippines excels in. The organization's efforts to ensure all team members feel supported and valued -- from having Persons With Disabilities-friendly hiring processes, inclusive facilities and policies, and even the availability of support groups for LGBTQA+ team members as well as female employees -- were lauded not just by its team members but by the award judges as well.
The company also has a wide-range of industry-leading initiatives for its employees. It has purpose-driven activities all year round to give back to the community, such as Telus Days of Giving and Telus International Philippines Community Board.
Telus International Philippines also enables its employees to express their true selves and pursue their passions through special interest groups, parties like the Town Hall 2018, and opportunities to pursue learning and education with their partner educational institutions at Telus International University. These, along with their signature caring culture, create a holistic work environment that drives employees to thrive and further strengthen its foothold as one of the best BPO and digital solutions companies in the Philippines and the region. (PR)