Sunday, August 18, 2019

Alorica expands footprint in PH, Japan

Clark 2. (Photo by Alorica)

ALORICA, Inc., a leading company in customer experience solutions, announced on Thursday, November 1, its continued expansion in Asia with the addition of three contact centers in the region.

These include Yokohama, Japan and Angeles City and Pasay City (“Alorica by the Bay”) in the Philippines, which will add to the 28,000 jobs Alorica will create in 2019.

"The growth is to accommodate new clients and the ongoing demand for offshore customer service solutions with a domestic feel. And with the Philippines making up more than one-third of Alorica's 100,000 global workforce, the company’s offshore capabilities is one of the strongest in the industry," Bong Borja, President of Asia at Alorica, said.

“Our strategic moves in Asia reflect Alorica’s commitment to grow its global delivery network in key international locations, increase and diversify language flexibility, and provide in-country solutions to multinational brands expanding into new markets,” he added.

“These new locations will enable us to offer our clients a global workflow in which customer service can seamlessly be handled by, and passed between, sites in different time zones to increase responsiveness and optimize the quality we provide customers. Through these investments, we look forward to helping our clients create and amplify customer experiences that forge impactful impressions and profitable growth.”

Upon its successful Sendai launch in Japan, Alorica selected Yokohama to open its second site in the country. The Yokohama contact center holds approximately 100 employees to provide customer service to Japanese-speaking consumers on behalf of a global media services provider. With Japanese consumer support in high demand globally, brands are keen on leveraging Alorica’s expertise in customer care, technical support as well as native language support available from our two delivery sites in the country.

Dubbed “Clark 2,” the second Angeles City site will join the company’s 18 other locations in the Philippines, making Alorica the second largest business process outsourcing (BPO) provider in the country. Situated in the SM City Clark shopping mall, the contact center will house approximately 1,000 employees, servicing clients in the communications, media, transportation and logistics industries. With the addition of Clark 2, Alorica is creating more than 2,000 jobs between both Angeles City sites by next year.

The Alorica by the Bay (Pasay City) site is a stand-alone, 16-story building that will hold approximately 4,550 employees and service clients in the communications, media and entertainment, financial services, healthcare as well as retail and consumer goods industries. Alorica is set to hire 2,800 people in Pasay City by next year.

Managing operations in Asia for the last 15 years, Alorica has 23 call centers in the region, employing more than 38,000 people in China, Japan and the Philippines. (PR)


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