SERVICE facilities always make sure that their clients get utmost satisfaction. Whatever type of service they dispense with, they normally make sure that the recipients of such services are pleased and satisfied.
Such is the situation the Angeles City Water District (ACWD) is in as it received complaints from residents of Barangay Cutud, Angeles City (Northville 15) allegedly for the dirty and smelly water coming out of their faucets.
The said complaints even reached the honorable Councilor Jesus Sangil who forthwith made verifications at the village.
He even suggested a review of ACWD's franchise by Congress, the LGU of Angeles City and the Local Water Utilities Administration or LWUA as a result of complaints recently by residents of Barangay Cutud and earlier by those coming from Barangays Margot and Sapang Bato.
All these complaints were promptly addressed according to ACWD General Manager Engr. Rey Liwanag who asserted the massive efforts expended by his firm to correct defects in the water supply and he even disclosed that the firm has acquired expensive equipment and established pumping stations just so to satisfy their clients' requirements. We are not sleeping on the job, claims GM Rey, who is ever responsive to the public's sentiments on the water supply being dispensed by his firm.
Engr. Rey disclosed that his firm is in the process of bidding out the P8-million water filtration system in Barangay Cutud and elsewhere just to correct the iron and manganese problem which cause the poor quality of water supply, especially during peak hours.
We value our concessionaires, added GM Rey and we are doing our best to please them. We do not count the cost of acquiring additional equipment just to meet the standards of our customers and other stakeholders, concluded the ACWD executive.
ACWD has a water treatment laboratory to ensure cleanliness and safety of the water given to concessionaires/users.
Additionally, ACWD recently acquired and installed at Barangay Capaya 1 a pumping station DM 1-65 a filtration system efficiently lowering the iron and manganese content of the water supply.
It has purchased two sets of DM 1-65 water filtration system for Northville 15 and Barangay Sapalibutad. More acquisitions are planned for a city-wide improvement of the water supply, concluded GM Rey.
Could the issue be politically-motivated or is someone protecting another firm involved on septage?