BPO firm reinforces diversity, inclusion programs

BACOLOD. Teleperformance Philippines’ Human Capital Resource Management senior vice president Jeffrey Johnson (second from right), vice president for Human Resources Rachel Cacabelos, senior director for Communications and Marketing Marilyn Romero-Ventenilla, and Diversity and Inclusion Manager Philip Del Rosario lead the organization-wide campaign for equal opportunities for all in the workplace. (Contributed photo)

IN THE bid to convey its principle of equality and right to freedom of all, Teleperformance - Philippines has signed the United Nations LGBTI (lesbian, gay, bisexual, transgender, and intersex) Standards for Business.

In its letter of support sent to UN High Commissioner, the company reiterated that as signatory to the UN Global Compact (UNGC) since May 2012 it firmly stands behind the Universal Declaration of Human Rights.

Teleperformance, in a press release, said it believes that the UN Guiding Principles on Business and Human Rights applies indiscriminately to the rights of the LGBTI segment.

Teleperformance’s policies and programs are consistent and aligned with the five pillars of the standards.

These are respect human rights, eliminate discrimination, provide support, prevent other human rights violations, and act in the private sphere.

The company provides clear guidance on these standards through the different policies that the company adheres and promulgates, it said.

The policies included Code of Conduct and Good Behavior, Equal Employment Opportunity Policy, Promotions and Transfer Policy, Diversity and Inclusion, Family Welfare Program Policy, Special Leave Benefit for Women Policy, and Lactation Station Policy.

Teleperformance also has a global supplier code of conduct that obliges business partners to respect human rights and also support the 10 principles of UNGC, it added.

The press release further said the company maintains an active Ethics Committee that directly addresses issues as they arise.

As an organization constantly learning and improving, it continues to strengthen its Anti-Sexual Harassment Policy, Whistle-blower Policy, HIV in the Workplace Policy, and even introduced new guidelines such as the Inclusive Restroom Access Policy and the Inclusive HMO Coverage, it said.

Also, its Diversity and Inclusion Committee organizes year-round forums to encourage in-depth discussions of issues that are important to the LGBTQIA+ community.

The committee also creates information materials on social media promoting Sogie awareness and explaining the adverse impact in the workplace of casual homophobia and micro-aggression.

“Diversity and inclusion are issues that are important to our company and our people. In expressing our support to the standards, we hope to actively contribute in creating a world that is just and respectful of people with diverse sexual orientation and gender identity,” Teleperformance Philippines’ Human Capital Resource Management Group senior vice president Jeffrey Johnson said. (EPN)


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