UBER’S second and newest Center of Excellence (COE), worth $1.5 million, officially opened in Mabalacat City recently to provide efficient, reliable, round the clock support to customers.
Recognizing the Philippines as a strategic hub for global community operations and shared support, Uber initially infused $1.5 million for the 2,919-square meter state-of-the-art facility which will employ 165 customer service specialists who will provide world-class support, 24/7, to Uber community.
During the inspection, located at the 2nd floor of Skytech IT Park in Barangay Camachiles, Mabalacat City, Uber Clark COE Program Leader Ricco Gamboa said Uber’s work station can accommodate up to 300 customer service specialists.
He said the Clark COE is designed to provide specialized support for critical incidents that require immediate attention, employing teams of solution-oriented, trusted advisors to support millions of customers across the Asia Pacific region, and around the world.
Gamboa furthered that Uber’s solutions are rooted in technical skill, product expertise, and a deep understanding of our customers’ needs. The Center will provide support via multiple channels–email, phone, video chat and social media to ensure seamless experience before, during and after the ride.
“The Philippines is already home to Uber’s largest Center of Excellence globally, and I’m delighted to unveil our second Center today, in Clark, and reaffirm our commitment to the Philippines, and the Asia Pacific region, through this significant investment,” Troy Stevenson, Global Head of Community Operations said.
Uber’s first Asia Pacific Center of Excellence opened in Manila in 2015, in a sprawling 5,500-sqm office in Bonifacio Global City, Taguig, and employs over 1,000 team members. The new Clark COE, while technically located in Mabalacat, Pampanga is named after the closest port of entry following a tradition in Uber offices around the world and provides an easy landmark reference for the worldwide operations.
“It was an easy decision to deepen our investment in the Philippines and open a second Center of Excellence in Clark, complementing our existing Manila team. We’re pleased to be able to create new economic opportunities for talented professionals with the goal to more than double the team in Clark by the end of the year, while expanding our global support services from this strategic location,” Wen-Szu Lin, Director of Community Operations, Asia Pacific, shared.
“If you’d like to learn more about the opportunities available today at Uber’s Center of Excellence, please visit our career site — we’re hiring and we’d love to hear from you,” Lin said. (RDF)