Accommodation, food sectors face new breed of competition

SMALL and medium enterprises (SMEs) engaged in hotel, bed and breakfast, restaurant and food service sectors have benefited largely from the continuous growth of Philippine tourism, with a rising number of visitors that hit 7.1 million in 2018, up by 7.65 percent from the previous year.

However the sector is facing new challenges from disruptive and technology-based players such as on-demand lodging, short-term rentals and online booking agencies that put local players at risk of competing for tourist dollars.

In a survey conducted by SGS Philippines, it was revealed that three main issues pose a threat to the continued growth of the tourism sector—the entry of new players in the market, retention of skilled employees and the lack of up-to-date marketing competency.

Cognizant of these problems that hound tourism stakeholders, Globe myBusiness is empowering the industry, particularly SMEs, through digitalization. This is to help them sharpen their competitive edge against the new entrants, help them understand the causes of attrition so that they can improve their retention rate, and enhance their marketing capabilities to expand their market share and boost their businesses.

As a major provider of basic telecommunications services to the business community, Globe myBusiness positions itself as a partner in the success of SMEs in the tourism industry by providing them with the right technology and digital solutions.

“We are committed to empower small and medium businesses to thrive despite the challenges they encounter day-to-day by helping them use innovative technologies as a business advantage,” said Michelle Tapia, head of strategy, innovation and transformation at Globe myBusiness.

“For the tourism industry, we’re not only helping them understand digital disruption but enabling them to take advantage of it in creating the future of travel and tourism through talks on the changes and trends in their business environment and a visioning workshop to create the future of the tourism industry,” she added.

Earlier, Globe myBusiness conducted the Breakthroughs: Tourism conference, which was attended by various tourism stakeholders led by Tourism Secretary Bernadette Romulo-Puyat.

In her presentation, Puyat said that in 2018, tourism receipts amounted to US$7.8 billion, which was 14.7 percent higher than the previous year, with the industry contributing 12.2 percent to the country’s gross domestic product (GDP). For the same period, employment in tourism was estimated at 5.3 million, or 13.06 percent of the country’s total employment picture.

Puyat pointed out that all these developments happened despite losing about 500,000 tourists when Boracay was closed for several months due to rehabilitation. (PR)


SunStar website welcomes friendly debate, but comments posted on this site do not necessarily reflect the views of the SunStar management and its affiliates. SunStar reserves the right to delete, reproduce or modify comments posted here without notice. Posts that are inappropriate will automatically be deleted.

Forum rules:

Do not use obscenity. Some words have been banned. Stick to the topic. Do not veer away from the discussion. Be coherent. Do not shout or use CAPITAL LETTERS!