Airlines asked to provide transpo to quake-affected passengers

CLARK FREEPORT -- The Department of Transportation (DoTr) has directed airlines operating at the Clark International Airport to provide free transportation to people affected by the cancellation and rescheduling of flights after the 6.1-magnitude tremor on April 22.

This was gleaned in a notice to passengers that was issued by the Clark International Airport Corporation (CIAC) on Friday, April 26.

"In view of the recent temporary closure at the Clark International Airport caused by the magnitude 6.1 earthquake that affected flights and passengers, the Department of Transportation has directed all airlines through the Clark International Airport Corporation to provide free transportation service to displaced passengers," the notice stated.

On Monday evening (April 22) up to April 23 (Tuesday), Genesis buses provided passengers transportation services from Clark International Airport to the Ninoy Aquino International Airport.

For affected passengers who paid their bus fares on the said dates, they may ask for a refund, subject for validation, the CIAC said.

For refunds to be made, each passenger may provide the following:

1. Proof of Airline Ticket, Bus Ticket and Flight Information Details.

2. One (1) valid government-issued ID (example: Passport, Driver’s license, Voter’s ID, SSS, GSIS, PhilHealth Card, etc).

Once these documents are complete, the passengers may ask for a refund at any of the following places for your convenience:

1. Clark International Airport – Passenger Assistance Desk (PAD)

2. Genesis Bus Terminals in Tarlac (09190722902); Baguio (09190722912); Cubao (09190722910); Pasay (09190722905); and Avenida (09190722928)

Refunds may also be made through bank deposits. Passengers may email scanned copies of the requirements to crkpassengerassistance@gmail.com along with their name, the name of the bank and savings account number.

After verification, the CIAC will deposit refund amount to the passenger's bank account.

For further inquiries, please call PAD Malasakit Help Desk staff Angie (09262091603), Alex (09053190532) or Diana (09774728926).

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