AMAZON.COM Inc. announced the creation of 3,200 skilled jobs in addition to the more than 1,800 jobs created in 2018. The jobs will be based in Amazon’s dedicated customer service centers in Cebu and Manila, Philippines.
These skilled roles will support Amazon’s customers around the world and will provide 24/7 world-class customer service to North America and UK customers. The American Customer Satisfaction Index recently announced the results of its annual survey, and for the eighth year in a row, customers ranked Amazon No. 1.
The United Kingdom has a similar index, the UK Customer Satisfaction Index, put out by the Institute of Customer Service. For the fifth time in a row, Amazon UK ranked No. 1 in that survey.
Both of Amazon’s Philippine customer service centers include a range of roles, including customer service associates, team managers and group managers.
“We are excited to be continuing to invest in the Philippines and creating thousands of new roles. It has been a pleasure to work with such talented people in the Philippines who bring high levels of experience and passion to their work,” said Tom Weiland, vice president for worldwide customer service at Amazon. “Amazon’s customer service is one of the strongest in supporting and delighting our customers day in day out, and I am proud to see the Philippines growing as part of our global network.”
Philippine Economic Zone Authority (Peza) Director General Charito Plaza said: “We would like to thank Amazon for choosing to invest in the Philippines through Peza and for creating an additional 3,200 jobs from the initial jobs of 1,800. Amazon’s contributions are helping the country to become a key player in the digital economy in Asean and the world.”
Before its customer service activities, Amazon Web Services (AWS) also launched in the Philippines in 2016. (PR)