ANGELES CITY -- Internet provider Converge ICT Solutions Incorporated has scrapped the changes it implemented to the billing cycle of its subscribers.
This, after thousands of its clients aired complaints about an increase in their monthly bills, which led to a city council inquiry.
“Good news to all Converge subscribers! Converge ICT Solutions Incorporated said it will no longer change its billing cycle to avoid confusion among its subscribers,” a press statement issued by Converge said.
Earlier, Converge ICT planned to change its billing cycle from every end of the month to every 10th of the month.
Businessman Dennis Uy, president and chief executive officer of Converge ICT Solutions Incorporated, said those who have already paid the nine-day adjustment fee will be accorded a credit. The adjustment fee covering nine days which is around P300 will be deducted in their next billing statement.
Subscribers who have not yet paid the adjustment no longer have to pay for it.
Thousands of Converge subscribers have lauded Uy’s action to avoid confusion.
From a cable TV connection to providing docsis-powered internet, Converge has gradually upgraded to pure fiber optic network to guarantee fast internet service and clear television signals.
“One thing that we are definitely proud of is having our roots planted deeply right in the heart of Pampanga,” the ICT firm stated.
Converge clarified that it did not increase its rates.
“Given all these, we have not increased rates on any of our Internet plans and packages. We implemented a change in the billing cycle last April where the new cycle starts on the 10thof the month instead of the first of the month,” it said.
“We did not bill 9 days (April 1-9) for the April billing. We have since billed the unbilled 9 days as a catch up in the July bill. This is a one-time addition to our subscribers,” the firm added.
Uy said Converge, which is now one of the major Internet providers in Luzon area, will improve its system to better services to subscribers.