Klook: Few Pinoys cancel HK tours

UNIQUE TRAVEL EXPERIENCE. Michelle Cruz, market lead of Klook Philippines, says despite the political unrest in Hong Kong, Filipinos continue to visit the country but she stressed that safety of guests is their top priority. (SunStar photo / Arni Aclao)

DESPITE the escalating protests in Hong Kong, travel activities and services booking platform, Klook noted there were only few cancellations from Filipino travelers.

Michelle Cruz, market lead of Klook Philippines, said they ensure the safety of their customers.

“At Klook, we prioritize the safety of our consumes. If they want to postpone, we are here to assist and refund them,” she said.

The Hong Kong protests, which have been going on for almost five months now have already caused airline cancellations and disrupted airport operations as protesters trooped to the Hong Kong International Airport (HKIA) last week to decry police violence.

“We’re seeing people postponing their flights. So anything that has to do with cancellation of trips, we fully refund. As long as it’s anyway connected to an upcoming trip to Hong Kong, we are more than happy to assist and refund those bookings,” she said, adding that if an airline would cancel its trip, consumers can go to them and ask for refunds.

Cruz said they have counterparts in Hong Kong who constantly communicate with them to monitor the situation.

“They are updating us with the status of the overall situation. So, I guess that’s the beauty of having a very global company, we do have partners within Hong Kong who let us know what’s happening,” she said.

Established in 2014, Klook is a travel activity booking platform that provides travelers with a seamless way to discover and book popular attractions, tours, local transportation, food and other travel experiences.

But even with the demonstrations, Hong Kong as a tourist destination “is very much alive.” Blessie Cruz, head of partnerships, said the cancellations on activity bookings were few, considering Filipinos’ attitude on protests.

“We’re resilient. It’s something that will not stop you,” she said.

Mass demonstrations in the semi-autonomous Chinese financial hub were triggered by opposition to a proposed law that would allow extradition from Hong Kong to mainland China.

Travel fair in Cebu

Meanwhile, Klook announced it will be holding its first Klook Travel Fest in Cebu on Sept. 7 to 8, 2019 at the SM City Cebu North Wing.

“We are glad to know that Klook has been warmly received by the Cebuanos traveling both locally and to other destinations around the world. With the travel market growing quickly, Klook will definitely expand its presence and offerings in the Philippines as we evolve together with the traveler’s needs and continue to provide value-laden, one-of-a-kind deals that people will enjoy,” said Cruz.

The upcoming travel fair promises huge discounts on popular attractions like Hong Kong Disneyland and Universal Studios Japan. (JOB)


SunStar website welcomes friendly debate, but comments posted on this site do not necessarily reflect the views of the SunStar management and its affiliates. SunStar reserves the right to delete, reproduce or modify comments posted here without notice. Posts that are inappropriate will automatically be deleted.

Forum rules:

Do not use obscenity. Some words have been banned. Stick to the topic. Do not veer away from the discussion. Be coherent. Do not shout or use CAPITAL LETTERS!