INTERNAL bickering has affected around 10 percent of the total bookings of travel agency Air You Go Philippines in the month of September.
The travel agency suffered some social media backlash after an incident involving one of its clients in Hong Kong.
This was further aggravated with the bickering between the chief executive officer and a former business partner.
Of the 2,000 bookings of Air You Go Philippines in September, around 200 bookings were cancelled.
Mark Kenneth Calog, chief executive officer of Air You Go, said they are prioritizing the processing of the refunds of their clients and asked for more patience.
“We have a team who’s working on it. They are located in a neutral place so that they could focus on the bookings. Because what happened is they could not work in our office because one of our employees got slapped in the face, another was spit upon, and one was hit with a stone,” he said.
Calog said the company’s primary concern is its employees’ safety as they temporarily closed their physical branches, two in Manila and the Cebu headquarters.
Air You Go now handles all concerns online and via phone.
The controversy involving the travel agency started when a woman filed a complaint with the Department of Tourism for a travel mishap during a trip to Hong Kong in November 2018.
This was aggravated by the closure of Boracay last year when flights were cancelled.
“We’re still operating, but we’re not selling anymore. We’re not accepting reservations and are fixing the backlogs,” Calog said.
Jesa Anne Balahadin-Nuñez, one of the company’s legal counsels, said they are currently verifying reports that a former business partner is egging clients to file a complaint.
“We also would like to request all the customers to refrain from getting unsolicited advice from persons because we received reports that there were alleged individuals who contacted those who are affected to try to get to be more angry at the company—even if we are reaching out to them to refund them,” Nuñez said. (JOB)