Ceneco consumers reminded of ‘one bill policy’

THE Central Negros Electric Cooperative (Ceneco) has reminded its member-consumers of the strict implementation of the “one bill policy.”

To avoid inconvenience caused by electric power disconnection, the cooperative is reminding consumers of the billing information like paying of the bills within nine days after receipt.

Officer-in-charge general manager Lolita Jayme, in an advisory Monday, December 2, said failure to do so would mean that consumers’ account automatically become past due.

Jayme said payment of the bills should be done at authorized Ceneco outlets.

“They can pay their bills to Ceneco offices or any of the authorized payment centers such as ALVIO Business Centers, SM, Savemore and banks, among others,” she said, adding that the past due bills, however, are not accepted in the centers.

Member-consumers are also urged not to wait for the disconnection notice. It is convenient to pay the bills promptly to avoid receipt of notice of disconnection, the cooperative said.

Notice of disconnection is rendered after the due date, it said, adding that disconnection of electricity service is carried out two days after the receipt of notice of disconnection.

In terms of time, Ceneco personnel are allowed to disconnect from 7 a.m. to 3 p.m. on weekdays only except holidays.

For consumers to be reconnected on the same day, cut-off time for payment is 2 p.m. For payments after the cut-off time, re-connection shall be on the next day.

The utility pointed out that within 10 days after the consumer has not applied for re-connection, it shall conduct ocular inspection to prevent illegal re-connections.

“Removal of meters may be done any time after 30 days from the time the electricity service is disconnected. Removal may also be carried out any time if consumer is pilfering electricity through illegal tapping to protect the cooperative and its consumers of good standing from power thieves,” it added.

Moreover, all employees of Ceneco are required to display their valid official identification cards (IDs) and wear their uniforms.

Since casual employees are not yet entitled to official uniforms, please demand to see the validity date of their official IDs, Jayme said.

“In case you may encounter suspicious individuals that do not conform to these standards, please report them to the cooperative or your nearest barangay officials,” Jayme said, urging consumers to take their pictures using your cellular phone.

“We will not hesitate to file cases against posers or scammers victimizing unsuspecting consumers,” she also said.

Previously, Ceneco has already apprehended several illegal gadgets and filed electric pilferage cases against its users.

“Do not be easily persuaded by selling gadgets that offer savings or reduction of electricity consumption,” Jayme told the consumers, stressing that power meters and its accessories are not for sale.


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