Friday, December 03, 2021

60% of BPO firms yet to comply with community quarantine guidelines

(Stock photo)

ABOUT 60 percent of the total business process outsourcing (BPO) companies have yet to comply with the guidelines on community quarantine set by the City Government of Davao.

As of Monday, March 24, 2020, the team led by City Tourism Operations Office (CTOO) head Generose Tecson was able to inspect 54 BPO companies.

She said of the 54 companies, 33 of them were compliant with the order of the City Government of Davao.

Based on Executive Order No. 20, BPO companies can either keep a skeletal workforce, provide them with temporary accommodation arrangements within the vicinity and shuttle service or allow their agents to work from home.

Tecson said most of the companies that have complied with the guidelines employed both options.

“This is because the big companies can afford it and not all accounts are possible for work at home because of the Data Privacy Act,” she said.

She added about 50 to 60 percent of the BPOs’ agents worked as part of a skeletal workforce.

Meanwhile, Tecson said four companies were recommended for closure since they could not provide either an accommodation for their agents within the vicinity or implement a work-from-home arrangement.

Eleven companies are set for re-validation as they are still trying to comply with the requirements while six companies were already inactive before the community quarantine was implemented.

According to Davao City Investment Promotions Center investment head Christian Cambaya, a total of 85 active BPO companies are operating in Davao City. This means 37 BPO companies have yet to be assessed in the following days.

In the EO No. 20, BPOs or call centers that cannot comply with either of the arrangements will be closed down immediately.


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