FILIPINO carrier Cebu Pacific is offering flexible options and alternatives to ease the worries of passengers, especially those whose flights had to be canceled due to the nationwide community quarantine.
Among the self-service options that can be done conveniently online are free rebooking, full travel fund, and full refund.
For free rebooking, one can rebook their canceled flight to any other travel date within three months from the original date, with no additional charges – both change (rebooking) fees and fare difference are waived.
For full travel fund, the full cost of a passenger’s ticket will be stored in a virtual wallet which amount can be used to either book a flight up to one year ahead, or pay for add-ons, such as baggage allowance and seat selection. If the travel fund is not used within one year, passengers can instead apply for a full refund.
Meanwhile, the processing of full travel refunds will begin on May 18, 2020 should the enhanced community quarantine be lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, Cebu Pacific appeals for kind understanding as the process will take as long as three to four billing cycles.
For added flexibility, passengers with booked flights from May 16 to September 30, 2020 who wish to voluntarily change their travel plans, will have several options, all free of charge.
These options include rebook to any other travel date within one year from the original date of departure, with change (rebooking) fees waived, but fare difference may apply; or opt to convert the full cost of the ticket to a Travel Fund, which is now valid for one year.
Flights can be easily managed online via the “Manage Booking” portal in the Cebu Pacific website: http://bit.ly/CEBmanageflight. Customers who booked through a travel agent should contact their agent for assistance. For more information on CEB’s policies, passengers may visit bit.ly/CEBCOVID-19FAQ.
Together with the World Tourism Organization’s #TravelTomorrow campaign, Cebu Pacific is calling on travelers to be responsible and stay at home amid the current health crisis.