CLARK FREEPORT -- The Clark International Airport Corporation (CIAC) has been certified by TÜV Rheinland Philippines Inc. to be at par with worldwide industrial and commercial management system standards in the area of international passenger facilitation at the Diosdado Macapagal International Airport (DMIA) under the International Organization Standardization (ISO) 9001:2008.
CIAC is the operating arm of DMIA that caters to foreign and local carriers operating international and domestic flights out of Clark.
TÜV Rheinland, on the other hand, is a global leader in the certification of management systems with 490 offices in 61 countries. Its headquarters is located in Cologne, Germany.
Officials of the TÜV Rheinland headed by Global Business Field Manager for TÜVdotcom services and Director of TÜV Rheinland Japan Stefan Kischka and Chief Operating Officer Tristan Arwen G. Loveres awarded the CIAC ISO 9001:2008 Certification on March 24, 2010 at the Mimosa Convention Center at the Mimosa Leisure Estate here yesterday.
CIAC President and CEO Victor Jose I. Luciano received the award in behalf of the corporation.
CIAC Corporate Planning Manager and ISO Quality Management Representative Darwin L. Cunanan said CIAC passed the conformity audit conducted by TÜV Rheinland Philippines Inc.
The Stage 1 Audit conducted last December 21, 2009 involves an assessment on CIAC’s compliance to the general documentation requirements, management commitment, customer focus, quality policy and planning.
The Stage 2 Audit conducted on February 10 to 11, 2010 focused on the adherence by CIAC, airlines and other national agencies operating in DMIA to the Service Level Agreements and Service Excellence Standards entered into by CIAC authorities with officials of these agencies and airlines.
Cunanan said the conformity audit or assessment conducted by TÜV Rheinland reveals that CIAC measures up to the quality management system standards in the field of International Passenger Facilitation at the Diosdado Macapagal International Airport (DMIA) based on specifications of ISO 9001:2008.
CIAC Vice President for Operations and Business Development and current ISO General Manager Romeo N. Dyoco Jr. said that the scope of the ISO 9001:2008 involves Passenger Facilitation where it aims to deliver better quality services to international travelers and passengers at the DMIA.
The ISO program for DMIA started in January 2009 with the involvement of airlines like Asiana Airlines, Air Asia Berhad, Tiger Airways, and Cebu Pacific Air.
The Philippine Tourism Authority (PTA), Philippine Overseas Employment Administration (POEA), Philippine National Police Aviation Security Group (PNP-ASG), Bureau of Immigration (BI), Bureau of Customs (BOC), Bureau of Quarantine, Department of Health (DOH), Bureau of Fisheries and Aquatic Resources (BFAR), Bureau of Plants and Animal Industry, Ground Handlers like Miascor, and Clark Airport Support Services Corporation are also part of the project.
Other CIAC departments involved in the ISO program include Airport Operations, Emergency Services, Aviation Security, Airport Security and Intelligence Office, Finance, Human Resource, Corporate Planning and MIS/IT, Procurement and Property and General Services and Engineering Maintenance.
ISO 9000 refers to a set of quality management standards that includes three quality standards; ISO 9000:2005 (QMS Fundamentals & Vocabulary), ISO 9001:2008 (QMS requirements, certifiable standard), and ISO 9004:2009 (Guidelines for Performance Improvements).
All of these three are process standards. The purpose of the ISO is to facilitate international trade by providing a single set of standards that people everywhere would recognize and respect.
The ISO 9001:2008 obtained by CIAC specifies the auditable requirements. IT focuses on establishing, implementing, and maintaining quality management systems, including processes for continual improvement.
Its main thrust is to enable a structured and managed approach toward customer satisfaction.