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PLDT's customer service Twitter account hacked

HACKED. PLDT's customer service Twitter account was hacked on Thursday, May 28, 2020, by a group of hackers that identified itself as Anonymous. (Screenshot from @PLDT_Cares Twitter account)

TELECOMMUNICATIONS giant PLDT's customer service Twitter account was hacked on Thursday, May 28, 2020, by a group of hackers that identified itself as Anonymous.

The hackers infiltrated the Twitter account @PLDT_Cares, the customer service account of PLDT Home. The account has over 111,600 followers.

Anonymous also replaced the account name with "PLDT Doesn't Care."

"As the pandemic arises, Filipinos need fast internet to communicate with their loved ones. Do your job. The corrupt fear us, the honest support us, the heroic join us. We are Anonymous. We are Legion. We do not forgive. We do not forget. Expect us," the hackers tweeted.

Anonymous also threatened to hack Globe Telecom's Twitter account. "@enjoyGLOBE you're next. #PLDTHacked," the post read.

In a customer advisory, PLDT had temporarily shut down its Twitter account due to security issues.

"We are currently investigating and working on bringing it back as soon as possible," PLDT said.

As of 3:30 p.m. Thursday, the account has since been recovered. In a tweet, @PLDT_Cares said they are back and ready to serve again.

"Hacking can happen to anyone. That's why we should change our passwords regularly to prevent unauthorized access to your accounts," PLDT said.

Due to the Covid-19 pandemic, companies in the Philippines rolled out mandatory work-from-home orders, majority of which rely on internet speed. (JGS)


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