WHARF HOTELS has launched a series of new biosecurity protocols committed to the well-being of its guests, colleagues and partners at their Niccolo Hotels and Marco Polo Hotels in Hong Kong SAR, mainland China and the Philippines. Amplifying its core values including exceptional service and integrity, the biosecurity protocols ensure its 17 hotels implement upgraded health and hygiene standards in line with the World Travel & Tourism Council’s (WTTC) global protocols, enabling guests to continue their journeys of #SafeTravels with ease.
The WTTC is working to raise awareness of these initiatives throughout the travel and tourism industry, which is globally one of the largest economic sectors. The WTTC continues to emphasize the importance of security, safety and sustainability within the industry through effective public and private sector collaboration.
Designed to rebuild confidence among consumers and ensure alignment of the private sector, Gloria Guevara, WTTC president and CEO, said: “The safety and hygiene of travelers is paramount, which is why our new guidelines for Safe and Seamless Travel including testing and tracing, are designed to assist in the recovery of travel and tourism through the identification and, or isolation of infected travelers.”
Consistently in contact with global and local healthcare authorities to comply with the most recent protocol updates, Wharf Hotels remains dedicated to anticipate, satisfy and exceed guest expectations while staying true to the brands’ spirit to provide effortlessly luxurious experiences at Niccolo Hotels, and showcase the spirit of travel and discovery at Marco Polo Hotels.
Innovating the check-in experience to become paperless and digitized, additional measures have been taken in compliance with HACCP standards, with the highest hygiene levels meticulously maintained at all times and at all touchpoints. The group’s stewardship provides all staff and team members with the knowledge, resources and training needed to heighten and execute preventative measures to protect all guests and associates.
Thomas Salg, vice president operations of Wharf Hotels, said: “The whole world is on high alert. We are working with multiple partners and organizations to ensure we adhere to globally recognized standards in order that we can stay focused on caring for our guests. By adding #SafeTravels to their stay, event or visit, their experiences are enriched and relaxed. That way, we can continue to provide the warm hospitality and personalized service that our guests recognize us for and have come to trust and appreciate.” (PR)