BPO firm shuts down office with 2 Covid-positive employees

CLARK FREEPORT -- A business process outsourcing (BPO) firm has temporarily shut down one of its four offices located at the Tech Hub 2 of SM City Clark after two of its employees tested positive for Covid-19.

This was gleaned in the statement issued by the management of IQor Philippines dated August 20, 2020.

The call center company stated that they conducted sanitation and disinfection in their affected site to protect other employees.

Aside from this, the BPO firm said it also conducted contact tracing to identify the patients' close contacts.

"In August 2020 at 4 a.m. (local time), we closed one of our sites temporarily for sanitation and disinfection as a result of two employees in Clark 3 who tested positive for Covid-19 in the last 14 days," the firm said.

The patients' close contacts are now under quarantine, according to the IQor Philippines management.

"Upon receipt of the test results, we immediately followed through with contact tracing for both employees. We have identified persons they came in contact with and those individuals are now in quarantine," the firm added.

iQor sites are fully disinfected every 24 hours and high touch areas every two hours, the call center firm assured.

The company's service vehicles are also disinfected to ensure the safety of employees, it added.

'We apply the same rigorous protocols to our shuttle service," the BPO assured.

The company said it enforces the health protocols set by government agencies.

"We continue to enforce our established pandemic protocols in our facilities, which are aligned with standards communicated by DOLE (Department of Labor and Employment), DOH (Department of Health), CDC (Clark Development Corporation), Peza (Philippine Economic Zone Authority), IATF (Inter-Agency Task Force), DTI (Department of Trade and Industry) and other regulatory bodies including the City of Angeles," iQor stated.

SunStar Pampanga learned that all BPO firms located at SM City Clark are still on 15 percent workforce in line with the guidelines of the City Government under the modified general community quarantine.


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