PAMPANGA

SM Store delivery has new face, new hotline number

CLARK FREEPORT -- The SM Store's Call to Deliver service has a new face, and a new easy to remember hotline number.

Its new ambassador, television host, actress, and singer Alex Gonzaga highlights SM Store's Call to Deliver's hotline number #143SM (#14376).

Bridging the convenience of online shopping and premium in-store customer assistance, Call to Deliver started out with a few stores in the Vismin area on April 13, 2020 to be able to assist locked-down customers who would be needing essential items from the store.

Since then, it has become available at all SM Stores nationwide.

SM's Call to Deliver provides a personal shopper through Viber ordering/video call ordering/virtual shopping and offers multiple payment options that include Cash on Delivery, Credit/Debit Card, Contactless Payment Options like GrabPay and Gcash, online payment and even bank transfers. It also accepts SM Gift Cards and SM Sodexo Gift Passes.

At least 64 branches of The SM Store are ready to deliver items the next day after completing a transaction or customers may opt to pick-up items at their own convenience thru the allotted curbside pick-up point.

Alex, who says she and her family have been SM customers for many years, recalls trips to Megamall and North EDSA from their home in Taytay, excursions she considers very much like "a trip to Baguio." She remembers her mom bowling at SM North EDSA, and being proud when she received her Prestige Card.

With that, as brand ambassador, she is "happy to be part of this family, this brand, this product that Filipinos have trusted for years. It's really an honor and privilege to be part of SM's new service."

Alex is also loving this new way to shop as with a personal shopper, "it's nice to be able to talk to someone for orders. It feels good if someone can answer your questions and make some recommendations when you want to buy something."

Ready to order? Just call #143SM (#14376), place your order with the personal shopper that will be assigned to you and follow payment instructions, and have your items delivered or arrange store pick up.

The SM Store Call to Deliver service is part of the SM Store's continuous commitment to serve the ever-changing needs of its customers. (PR)


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