THE NLEX Corporation said it will implement several measures to resolve the Valenzuela issue to protect its customers and stakeholders.
"We are reviewing the situation and are doing everything necessary to address the issues," said NLEX Corporation President J. Luigi Bautista, including amicable and cooperative initiatives between the tollway company and the City of Valenzuela.
Earlier, Bautista addressed all of NLEX's motorists, "We are working to eliminate the inconvenience caused to our customers by the new compulsory tollway cashless transaction system using RFID that is required by the Department Order of the Department of Transportation (DOTr)."
The tollway company acknowledges the mandated 100 percent cashless toll implementation has experienced birth pains that unfortunately resulted in technical problems in some instances.
"These glitches that are occurring at the toll booths are simply a result of some adjustments that should be expected because the RFID implementation took effect only eight days ago," Bautista said.
But NLEX assured all stakeholders that their concerns being raised in various mass and social media channels are being heard and being addressed as a top priority. It is accelerating the solutions to make it more convenient for the public to adjust to the new RFID system.
Bautista also assured the stakeholders of the tollways firm that it will continue to pursue a series of consultations and dialogues with the Valenzuela mayor "in good faith."