Requests for help overwhelm Robredo’s teleconsultation services

THE Office of the Vice President is temporarily not accepting new requests for its Bayanihan E-Konsulta teleconsultation services for coronavirus disease 2019 (Covid-19) patients to address the backlogs and improve the system.

Vice President Leni Robredo said they will resume accepting requests through the online platform by 7 a.m. Tuesday, April 13, 2021.

“Bukas, Lunes, April 12, hindi po muna tatanggap ang ating Bayanihan E-Konsulta platform ng mga bagong request. Ito po ay upang magbigay-daan sa pagtugon sa backlog dulot ng pagdagsa ng mga request, at sa pag-iimprove ng ating system para mas mapabuti ang ating serbisyo,” she said in a Facebook post on Sunday evening, April 11.

Robredo said they were overwhelmed by the influx of requests from those seeking assistance for consultation.

“Binanggit ko ito before we launched—bitin tayo sa resources at malinaw na sobrang dami talaga ng taong kailangang kumonsulta sa doktor remotely,” she said.

“We still want the program to continue to be able to help many more so we need a day to work through our backlogs with the help of our external volunteers and make our system even more responsive, including fixing all technical issues,” she added.

The Bayanihan e-Konsulta was launched on Wednesday, April 7, with the help of volunteer doctors and health professionals who provide online assistance to mild and asymptomatic Covid-19 patients, particularly in the National Capital Region (NCR), where the health system is being challenged by an upsurge in cases. (SunStar Philippines)


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