IN DECEMBER 2021, Super Typhoon Odette (Rai) ripped through the Philippines. There was a-widespread damage to utility infrastructure, leaving 269 cities and municipalities without electricity and 348 locations with network interruptions. It took weeks to restore service completely.
Kacific enables BPO company to continue its operations after the typhoon hit their area
Ameeratel provides outsourcing of BPO, consulting, solutions, and other services. The company has 700 seats and almost 500 employees at present.
Following the Typhoon, Roland Del Rosario, the Manager of AmeeraTel, an outsourcing company located in Cebu City, was one of many Filipino business managers who found themselves without internet connectivity at the company office. AmeeraTel handles work for international clients in UK, Australia and the US, including technical support, customer service, and virtual assistance.
“Without the internet, our operation will not work. We’re dependent on internet connectivity,” said Rosario. AmeeraTel and its 500 employees needed to get back online fast. Operations were at a standstill. They couldn’t wait for the extensive repair job needed on the ground-based internet cables. Rosario reached out to satellite operator Kacific to secure high-speed internet from space.
The typhoon's intense winds overturned utility poles, knocking down electric lines and causing outages across the province of Cebu.
Kacific uses the latest in satellite technology: Ka-band and high-throughput satellite (HTS) technology with its Kacific1 satellite. Kacific1 can deliver high-throughput bandwidth on smaller antenna sizes to deliver faster download and upload speeds for internet users as compared to legacy C-band and Ku-band satellites.
The satellite terminals used to connect to the internet are compact and rapidly deployable which can be installed in a few hours, could be powered by solar panels, and simply requires a clear line of sight to the Kacific1 in space to instantly connect multiple users.
Ameeratel, Inc. was the first call center in Cebu City to get back online with help of the VSAT from TBGI powered by Kacific.
Advantages of Ka-band Technology for emergency, backup, and remote business communication
Higher capacity
The reuse of Ka-band spectrum over spot beams with high-throughput satellite technology allows for high bandwidth efficiency as compared to traditional, wide coverage area satellites.
Faster speeds
The combination of a high data transfer rate and small diameter antenna allows Kacific to offer speeds of up to 50 Mbps download and 5 Mbps upload via CommsBox, which helps enterprises to keep their backup safe and secure, even during fiber cuts, especially for companies who have their data backed up solutions on the cloud.
High link availability
The concentrated spot beams are high power, resulting in availabilities between 99.5% and 99.9%. Kacific also has two local teleports located in Subic Bay and Clark as its backup sites to ensure that connectivity remains available even in inclement weather.
Simple installation
Kacific-1 signal has circular polarization, meaning there is no need to adjust the polarization like with many other satellite systems. This greatly simplifies the installation process and enhances the system's stability over long periods.
Local provider Transpacific Broadband Group International (TBGI) supplies Kacific satellite services to local businesses needing a high-speed fiber back up system. The solution is designed for large enterprises and businesses that need access to broadband internet 24/7 for critical communications and internet-based applications. A ‘hot back up’, the service is always on and ready for a business to switch from fiber to satellite for connectivity.
Satellite Technology offers solutions in natural disasters through CommsBox
Kacific CommsBox is a transportable, compact satellite communications product that can be quickly deployed in disaster zones when other communication channels fail. The turnkey solution is designed to meet the disaster response requirements of territories in Southeast Asia and the Pacific.
The first-of-its-kind in disaster recovery solutions, Kacific CommsBox consists of pre-configured, solar-powered units which, with minimal setup, provide instant internet access to assist relief operations and connect users.
Governments, civil defense, police, military, rescue services, and aid operations can store the CommsBox units in remote locations or transport them directly into disaster zones.
Kacific CommsBox is a transportable, all-in-one satellite communications product that can be rapidly deployed in disaster zones when other communication channels fail.
Each Kacific CommsBox includes:
* A small auto-pointing satellite antenna
* Preconfigured and connected modem and satellite electronics
* Solar-power energy pack
* WiFi access point
* A user-tablet
* A sealed, shock-resistant, fire-resistant, water-resistant, and transportable all-inclusive container
* Unlimited high-speed data with first priority speeds of up to 50 Mbps download and 5 Mbps upload
The satellite antenna connects to the Kacific1 satellite, which offers widespread coverage across the Asia Pacific, including islands, mountainous regions, and remote areas.
Kacific’s local Internet Service Provider, TBGI, helped AmeeraTel connect almost instantly to reliable Ka-band services. Thanks to satellite internet, the call center was one of the first in the area to get back online and be able to continue operations.
Disaster risks generate a need for businesses to undertake robust resilience planning. Businesses need to prepare so that their core systems can get up and running quickly following extreme natural events.
As Rosario learnt first-hand in Typhoon Odette (Rai), ground-based technology is often destroyed or left without power in disaster events. Businesses are increasingly looking for innovative solutions, such as satellite services, to ensure they can continue to communicate, use cloud-based systems, and access databases following an outage.
Backup generators for electricity are essential equipment commonly used in locations such as hospitals because of our heavy reliance on electricity. However, today’s economy is equally reliant on voice and internet services. That’s why satellite connectivity is crucial to a business’ resilience planning.
To learn more about using satellite internet as an affordable, high-speed backup service, contact TBGI at 0917 583 7971 or learn more on www.tbgi.net.ph.
For more information on Kacific’s satellite technology, visit www.kacific.com or contact sales@kacific.com.
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