COMPANIES of all sizes and industries are increasingly turning to business process outsourcing (BPO) to gain a competitive advantage, reposition their brand, or reimagine how they do business. For those businesses, outsourcing to the Philippines has become a particularly beneficial option.
“There’s a strong reason for that. For the past twenty years, the Philippines has established itself as a world leader in business process outsourcing. The country currently ranks just behind India as the world’s second BPO destination and is the global leader in contact center outsourcing. Today, the Philippines holds a 10 to 15 percent market share in the global BPO industry. Two decades of proven outsourcing success obviously speaks for itself,” says Ralf Ellspermann, chief executive officer of Piton-Global, a leading mid-sized outsourcing provider in the Philippines.