NORTHERN Davao Electric Cooperative, Inc. (Nordeco) apologized to one of its consumers after accidentally billing them P1.5 million.
“Niabot sa buhatan sa Nordeco ang nikalat nga usa ka post sa social media mahitungod sa power bill nga mikabat sa P1.5 million (It has come to our attention that a social media post of a power bill worth P1.5 million went viral). Ang Nordeco nangayo ug pasensya sa maong sayop (Nordeco apologizes for this),” Nordeco said in their press release on September 29, 2022.
On September 27, 2022, a social media post from The Mindanet Balita, stated that the P4,000 power bill of a residential consumer-member from Asuncion Davao del Norte became P1.5 million in 32 days.
According to Mindanet Balita, the consumer member claimed that the electric meter had been read wrong, leading to the P1.5 million bill which was also explained by Nordeco.
“Usa kani ka human error ug dili tinuyuan nga matuplok ang laing numero nga hinungdan sa taas nga reading (This was human error and it was not our intention to record the wrong figure, which led to the high power bill),” Nordeco said.
Nordeco said they already corrected the bill and the wrong bill was not sent out to the consumer member.
“Dali-dali dayun kini nga gi-correct ug wala na gihatag ang maong bill sa miyembro-konsumante-tag-iya ug gilabay kini sa basurahan (We corrected it right away and disposed of the wrong bill). Dakong katingala na lamang sa buhatan nga kani anaa na sa social media (We were surprised that it was posted on social media) Nordeco said.
Nordeco said that the incident was just an isolated case and an honest mistake.
“Walay intensyon ang atong Kooperatiba nga manikas sa atong mga minahal nga miyembro-konsumante-tag iya (We don’t have any intention to deceive our consumer-members),” Nordero said.
Nordeco urged their consumer-members to cooperate and report any concerns on their power bill directly to their office or their hotline numbers and messenger account on Facebook. KSD