A BUSINESS process outsourcing (BPO) industry executive said that more and more BPO employees are shifting to another job despite the more lenient health protocols in the country as the epidemic wanes.
Information Communications Technology Davao (ICT Davao) President and Next BPO Solutions CEO and founder Eric Manalastas said during the MinDA’s Media Forum at Abreeza Ayala Mall, Davao City on January 19, 2023 that there are many factors that BPO employees prefer to venture into other industries
According to him, some of these ventures include freelancing, establishing start-up companies, and jobs that offer high salaries outside of the BPO industry.
“During the pandemic a lot of people worked from home and then when they were asked to return to the office they decided to resign from their jobs and set up their own operations,” Manalastas said.
“We also have small players, like startups, these are BPO employees that decided that they will just stay, get some freelancing jobs, then after that they formed a team, they saw the need to start a new company,” Manalastas added.
He then clarified that they are not against start-ups and freelancing jobs as they keep on giving jobs to former BPO employees. However, they cannot regulate them like the usual BPO companies.
“We have this (in BPO industry) what we call service-level agreement, it’s a standard that you have to maintain agreement between you and the client, if you cannot deliver, the client will cancel the contract and give it to somebody else,” Manalastas said.
He also said that to encourage BPO workers to stay with the company, BPO companies are promoting employee engagement and listening to the workers’ grievances. ICE