PSA-Davao shortens waiting time for document requests

Photo by PSA-Davao
Photo by PSA-Davao

THE Philippine Statistics Authority - Davao Region (PSA-Davao) is now transitioning to cut down the usual two-hour wait time for document requests to just one hour, helping people avoid long queues.

“We are in a transition which started May 18, shorter na po (waiting time will be now shorter) for the release and civil registrar [documents] from two hours to one hour,” PSA-Davao Chief Administrative Officer Imelda Agustin said during the PSA’s Data Cafe for Media Practitioners last May 22 at PSA-Davao Office.

Agustin said the agency’s transformation to digitalization should shorten the time for releasing necessary documents from two hours down to just one hour per client through online registration and requests.

One can request online through and for faster transactions.

“[Through the websites] i-dedeliver na po [the requested PSA document] sa mga house through pag deliver online so di napo pipila dito sa outlets (PSA documents requested through our websites can now be delivered directly to people's houses, eliminating the need for them to queue up at PSA outlets.),” Agustin said.

Meanwhile, PSA-Davao supervising statistical specialist Maria Leah Magracia said they are strengthening their Civil Registry System Information Technology Project (CRS-ITP), the office’s new technology system on digitalizing and processing civil registration services (CRS) such as birth certificates, certificate of no marriage record (Cenomar), death certificates, among others.

“Actually, last year na namo yung online appointment such that mabawasan na namo ang kana bitaw'ng taas kaayong pila (In fact, we have already implemented online appointment scheduling last year to reduce long queues at PSA outlets),” Magracia said.

PSA-Davao said requested documents will be delivered through PhilPost. If someone requests on behalf of the owner of the requested document, he or she should have authorization from the owner.

“However, with regards to appointments, clients need to pick up their requested documents themselves... But for online requests and payments, a courier can deliver them straight to their doorstep as indicated on our website,” Magracia said.

PSA also encourages people to visit their websites at and for faster transactions and to avoid waiting in line at PSA offices. ICE


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